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SUMMARY:Webinar: University CIO reveals secret to IT Visibility
DESCRIPTION:While traditional models of the IT Service Desk remain focused solely on Incident and Reactive Problem Management\, analysts will continue to manage down queues by addressing a single incident at a time; escalating problems only when they have affected a large number of customers. Using end user analytics LSHTM focus on what real matters – the end user. \nJon Faulkner\, CIO\, London School of Hygiene & Tropical Medicine will focus on changing the questions asked: \n\nAre users reporting any issues? becomes Are users experiencing any issues?\nWhat is the status of our tickets? becomes What is the status of our network and services?\nHow many tickets have we resolved today? becomes How many tickets have we prevented today?\n\nREGISTER for the webinar here.  You will get the link to the webinar two days prior to the event. \n 
URL:https://eunis.org/calendar/webinar-university-cio-reveals-secret-to-it-visibility/
CATEGORIES:Partner Event
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