Session Chair: J.-F. Desnos
Future Challenges for Quality-Assured IT Support Through Cooperative Structures
(Sarah Grzemski)
Nominated for Best Paper Award
In the future, various new challenges will arise in quality-assured IT support at universities. University computing center are increasingly being encouraged to provide IT services not only for their own universities but for other universities and research institutes as well. Additionally, cooperation between various university IT service providers is essential. The joint service of different service providers of a university for additional external facilities leads to the need to adapt existing support structures in order to continue to guarantee the best possible quality of service. In the following these new challenges will be examined using the example of the IT Center at RWTH Aachen University within the context of transformation of support structures. View Paper
How to Make Money with HE IT
(Mikko Mäkelä)
Currently in Finland the pressure to get more and more funding outside from public funding is rising. This paper presents Metropolia IT’s current means to fund part of its existence. Presentation concentrates how support services are earning money to Metropolia. View Paper
Future Ways of Learning
(Peter Coman)
This paper explores what really needs to be considered when designing technology for the next generation of learning spaces. The intention is to fuel a conversation that might eventually change the thought processes behind technology design within higher education. In fact innovation would likely occur more rapidly if consultants were driven by an alternative set of variables when investigating options and designing solutions. Ironically, taking the focus off technology momentarily in favour of focusing on the core objective – improving learning outcomes; would encourage a more collaborative approach to client interaction. This would inturn become a major catalyst for the design of more effective solutions that improve learning objectives. View Paper