People are typically identified as key assets for a successful IT organisation, and this is particularly true for HE institutions where the level of outsourcing is often lower than in other sectors. Therefore, we need a way for ensuring that the IT organisation’s skills and capabilities reflect the institutional strategy and there is a solid process for identifying and addressing possible gaps. Traditional approaches, such as IT skills frameworks, are well suited for analysing and addressing technical and content-specific skills development, but they do not provide a convenient way of addressing non-technical skills development. This paper provides an approach for analysing the requirements for non-technical skills and for addressing them with appropriate development activities. The approach is based on identifying key business capabilities of a HE institution and mapping them into a categorisation that provides the required guidance for competency assessment and development. The approach can be combined with traditional approaches for technical skills analysis, hence providing a comprehensive tool for translating strategy into relevant skills and competency development actions.
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