Many users at universities already use cloud services from various providers to achieve their goals in research and teaching better. The reasons are manifold, from functionality and the convenience to share work and collaborate with peers to quick availability. On the other hand, universities as well as the users themselves need to keep control of their data, for their own vital interests as well as for legal requirements. However, to withhold users from cloud usage will only strengthen “shadow IT”, so Central IT has to find a way to manage multi cloud environments and thus pave the way for a structured usage of these offering. With this it is possible to make clear the necessity and value of local IT services. This can be done by emphasizing existing and implementing new values to services or by adding public cloud services into the service portfolio while providing a secure and integrated framework.
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