This paper discusses the design and implementation of strategic and operational ICT governance at the Universitat Oberta de Catalunya (UOC), a fully online university based in Barcelona, Spain. Governance is shown as a maturity process taking place in recent years, from top-down strategic planning to co-responsibility mechanisms set up between business and IT.
On the strategic level, the organization relies on (a) a robust strategic information systems plan that shields long-term investments and annual funding; (b) a corporate governance body which represents major stakeholders; and (c) a stable funding mechanism for IT investments over time.
In the case of operational governance, portfolio management decisions have been devolved to committees representing major business processes, and new prioritizing procedures following agile models have been put in place. These committees also monitor execution and return on investment.
Lastly, the methodology for assessing the model will rely on a survey of all participants, and we share the survey results.
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