International Students’ Digital Experience
Ulster participates in the JISC Digital Experience Insights survey on an annual basis https://www.jisc.ac.uk/digital-experience-insights to help us better understand how staff and students are using the technology we provide at Ulster. The surveys delivers valuable data to inform our digital strategy, investment plans and helps us respond to changing environments.
In 2023, building on this work, we participated in a JISC research project to better understand the digital experience of our International students. Insights from this work greatly challenged some of our assumptions about our digital approaches and encouraged us to think about our systems more thoughtfully.
Through a panel discussion with representatives from JISC and some of Ulster’s international students we will explore themes from the survey through lived experience with topics that may surprise ‘MFA when you don’t have a UK phone, registration when you don’t have a bank account and how previous experience with digital technologies often meant navigating challenges with daily power cuts’
We hope, through this panel discussion that we can challenge some of our assumptions about our users.