Mikko Mäkelä
IT Service Manager at Metropolia University of Applied Sciences
An experienced IT Service Manager with a strong background in IT service leadership, strategic development, and technology standardization. With a career spanning over two decades in higher education IT environments, he has led teams, managed multimillion-euro budgets, and played a key role in modernizing IT infrastructure. Currently overseeing IT support services at Metropolia University of Applied Sciences, he leads a team serving 1,200 staff members and over 30,000 students. His expertise includes IT service management (ITSM), ITIL-based process development, cloud transition, and AI- driven IT solutions. Known for his leadership, negotiation skills, and customer- oriented approach, Mikko is passionate about driving innovation and efficiency in IT services (AI generated text from public information)
Sessions
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10:00 AM - 11:15 AM
