This Conference entitled: Smart European University is a continuation of the previous ones (Prague, Helsinki) which have attracted many Rectors and decision makers from various Universities. The main goal of the Kraków Conference is to explain in which way IT may help European Universities in the changing landscape, through addressing the main challenges: decreasing number […]
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While traditional models of the IT Service Desk remain focused solely on Incident and Reactive Problem Management, analysts will continue to manage down queues by addressing a single incident at a time; escalating problems only when they have affected a large number of customers. Using end user analytics LSHTM focus on what real matters – […] |
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